Support

Something broken, something confusing, or a score that looks wrong? Tell us and we will look at it.

Get in touch

Email support@careeah.com. We aim to reply within two working days.

What to include

The more of this you can give us, the faster we can help:

• The email address on your account
• What you expected to happen, and what happened instead
• A link to the job or the search group involved, if it relates to one
• A screenshot, if something looked wrong on screen

A score looks wrong

Match Scores come from your profile, so the usual fix is a profile that is out of date or missing something. Check your target roles, seniority and salary floor first. If the score still looks wrong after that, send us the job and tell us what you would have scored it, because that is the most useful bug report we can get.

A job posting is wrong or already closed

Job postings come from job boards and companies' own careers pages, and we do not control what they publish. We drop postings once they expire, but if you find one that is stale, misleading or a duplicate, send it over and we will look at why it reached your feed.

Your data and your account

To get a copy of your data, correct it, or delete your account and everything in it, email support@careeah.com and say what you want. Our Privacy Policy explains what we hold and the rights you have over it.

Common questions

Pricing, coverage, sponsorship and how scoring works are all answered on the FAQ.